The Senior Account Manager is responsible for establishing, maintaining, and expanding assigned key customer accounts by managing all aspects of the relationship, coordinating
communications and responding to customer needs. You will build and maintain excellent customer relationships by providing rewarding partnership.
This position is responsible for the Metalworking and Industrial divisions and will work closely with internal manufacturing accounts to bring innovative solutions that support their
Traits and Skills Required:
•High sales/service drive •Outstanding negotiation skills •Talented speaker and listening •High degree of self-motivation •C-level communication skills •Excellent time management •Strong computer skills
Customer Focus: Displays a high level of emotional intelligence. Takes ownership of the customer relationship. Provides win-win solutions based strategic planning and deep understanding of customer needs. Sets and enforces high expectations for customer centric business practices.
Sales Expertise: Is an expert in selling; leads and drives the utilization and improvement of sales tools and processes. Mentors associates who are new to the process. Has advanced Sales Tools knowledge and uses these tools to create and support exceptional customer relationships, provide strong reporting and increase their sales success. Is able to share their expert negotiation skills through coaching and training. Consistently achieves or exceeds plan.
Technical Expertise: Is able to teach others about the ILA products and services they handle as well as their application in the market. Makes good recommendations and is able to support others in developing their recommendations.
Market Expertise: Has positioned themselves in the market as a product expert. Strategically networks within market groups to gather information and make contacts that will expand ILA’s market presence.
Staff Development: Projects a positive attitude and takes a lead in team efforts. Consistently displays outstanding communication skills.
Business Management: Is a systems advocate, coaches others on current processes and procedures while maintaining a continuous improvement market.
The preceding functions are examples of the types of work performed by associates assigned to this job classification. Management reserves the right to add, modify, change, or rescind work assignments and to make reasonable accommodations as needed.
Additional Information: Travel Required: 50% – 60%
Idemitsu Lubricants America
Senior Account Manager – Metalworking & Industrial
Apply online at www.ilacorp.con/careers