Advisor, Technical Services

Petro-Canada America Lubricants Inc. (PCA), is seeking an Advisor, Technical Services. Reporting to the Team Leader – Lubricants Technical Services USA, the Advisor will work closely with the Technical Services and Sales teams, Research and Development, Marketing, and Global Supply Chain departments to provide equipment technical expertise, product application knowledge, and data management in order to support the Lubricants Sales organization in gaining, developing and maintaining business and customer relationships.

This position is not eligible for International Relocation Program benefits.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES: (functions considered essential as defined by ADA)

• Support the Petro-Canada America sales team, their distributors and customers
• Investigate and resolve product application problems by conducting root cause analysis while working with Research & Development (R&D), Manufacturing, Production and Quality Assurance personnel in resolving perceived product quality issues
• Conduct plant lubrication surveys, complete using electronic and documented reports
• Co-ordinate/lead and support customer acceptance tests and R&D/marketing product development field trials to input into the development, manufacturing and launching of products
• Represent Petro-Canada Lubricants as the technical and business subject matter expert for all segment product applications to support sales to grow existing and obtain new business in various segments while developing strong relationships
• Develop, modify and present technical presentations and organize and participate in training seminars to customers, distributors, and Petro-Canada staff
• Provide industry specific field knowledge to the Sales, R&D, and Marketing departments regarding product performance, customer needs, and industry trends
• Work with approved contract labs and our R&D lab to develop and support oil analysis programs
• Support original equipment manufacturer (OEM) product approvals and input to the lead technical services advisor for updating of the OEM approvals and specifications databases, completing lubricants cross-referencing and providing updates of the cross-reference database
• Provide back-up technical support to other technical services advisors in other geographies and segments as required

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

EXPERIENCE:

• A minimum of 3 years of experience in a petroleum, base oils/lubricants and equipment-related field and experience working with lubricants development, testing protocols, equipment application and performance, and equipment reliability

EDUCATIONAL LEVEL:

• A minimum of Technical Diploma in Engineering (mechanical or chemical preferred) or, a combination of education and relevant work experience will also be considered

PREFERRED EDUCATION LEVEL:

• Bachelor’s degree in Engineering or Science is preferred
• Certified Lubrication Specialist (CLS) per Society of Tribologists and Lubrication Engineers (STLE) exam

REQUIRED SKILLS:

• An exceptional Safety Mindset and ability to work safely at all times when unsupervised
• Excellent knowledge of lubricants development, testing protocols, equipment application and performance, and equipment reliability
• Strong knowledge of commercial and industrial lubricants and their applications for rotating equipment in a wide range of industries, including food, general manufacturing, fleet and construction, steel, power generation, mining, etc.
• Knowledge of base oil refining technologies and chemical industry processes and the chemical effects imparted on base oils and lubricants by those technologies
• Working knowledge and participation in audits of ISO/TS quality and environmental systems and OEM registrations, warehouse, blending, and distribution protocols
• Advanced computer literacy in Microsoft Office suite and database management
• Ability to lead customer acceptance trials as well as comprehensive investigations and root cause analysis to resolve perceived product quality issues
• Strong interpersonal skills coupled with excellent written communication and oral presentation skills for audiences of varying sizes, backgrounds, and levels of expertise
• Demonstrate proactive continuous improvement and initiative to build best in class processes with excellent organizational and time management skills
• Demonstrated ability to work collaboratively within cross-functional teams as well as working independently with minimal supervision

PREFERRED SKILLS:

• Experience using SAP and customer relationship management (CRM) mobile sales

WORK CONDITIONS:

• Home office based
• For a Gulf Coast geography, must reside in either Alabama, Mississippi, Tennessee, Florida, Arkansas,
• For a Midwest geography, must reside in Kansas
• For a North East geography, must reside in Baltimore, Washington DC or Philadelphia
• Must reside within 50 miles of a large or medium hub commercial service airport, due to customer locations
• Approximate 50-75% travel within the assigned territory and approximately up to 10% travel internationally
• Must have no restrictions on traveling within North America or internationally
• Company vehicle provided
• Must have valid driver’s license
• No relocation assistance will be provided

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